Bag Policy Intrust Bank Arena

So there I was, last summer, practically vibrating with excitement to see my favorite band at the Intrust Bank Arena. I had my tickets, my overpriced beer money, and a perfectly packed crossbody bag—small enough to not be a hassle, but big enough for my phone, wallet, and a lip balm. I rolled up to the security line, feeling like a concert pro.

Then the security guard looked at my bag like it had personally offended him. “Ma’am, that’s too big. You need to take it back to your car.” I blinked. Too big? It was barely the size of a paperback! So, I trudged back to the parking garage, defeated and sweating, realizing I had completely ignored the most boring but vital piece of concert prep: the bag policy.

The Golden Rule: Size Matters (A Lot)

Let’s just say I learned my lesson the hard way so you don’t have to. The official rule at Intrust Bank Arena is crystal clear about bag dimensions—you’re looking at a maximum size of 4.5” x 6.5” (that’s roughly the size of a standard envelope or a small clutch). Anything bigger than that? Nope. Back to the car with you.

This means your cute little tote bag from that farmers’ market? Too big. Your trusty backpack? Definitely too big. The arena is super strict for security reasons, and honestly, I get it—faster lines, less chaos. But it still stings when you have to ditch your bag in a bush. (Don’t do that. I saw a raccoon eyeing someone’s purse last year.)

The "Clear Bag" Option (If You're Feeling Fancy)

If you’re the type who likes to bring a little more stuff—like a small blanket for hockey games or snacks for kids—they do allow clear bags up to 12” x 6” x 12”. Yes, you’ll look like you’re headed to a plastic aquarium, but hey, at least you’ll have your items.

Arena Policies & FAQ | Ball Arena

Just remember: it has to be completely clear. No frosted, no tinted, no "it’s sort of see-through." And please, for the love of all that is good, no mesh bags. Mesh counts as a solid bag in their weird policy universe, apparently. I tried to argue that once. The security guard just stared at me until I walked away.

The Exceptions: Medical and Diaper Bags (Don’t Panic)

Okay, so you’re thinking, “But what if I need my meds or I have a baby?” Relax, I’ve got you. The arena allows medically necessary bags and diaper bags (one per child), but you have to go through a separate screening line—which is usually slower, so plan ahead.

Stadium Info - Lone Star Sports & Entertainment

Pro tip: If you’re bringing a diaper bag, make sure it looks like a diaper bag and not a cleverly disguised gym bag. And if you’re carrying medication, have it in its original packaging with your name on the label. Otherwise, you’ll get the "I’m not a doctor, but that’s suspicious" look. Very awkward.

What About Phones, Wallets, and Lip Gloss?

You don’t need a bag for the essentials! Seriously, the arena encourages you to just use your pockets or a small wristlet. I’ve seen people wedge a phone, a credit card, and a car key into their bra—and honestly? If it works, it works.

New bag policy goes into effect at INTRUST Bank Arena | | kake.com

But here’s the ironic part: they do let you bring in small clutches and wristlets, but those still have to fit the 4.5” x 6.5” rule. So if you’ve got a wristlet that’s shaped like a trapezoid? Measure it. I’m not kidding. I once saw a woman have to discard her wristlet at the gate because it was 7 inches long. She cried a little. It was tragic and hilarious.

Final Rant (Because You Know You Want One)

Honestly, the biggest frustration with the Intrust Bank Arena bag policy is that it changes slightly depending on the event. For a hockey game, they’re often more lenient. For a big concert? Zero mercy. Always, and I mean always, check the event’s specific bag policy on the night of the show.

I’ve developed a system now: I literally bring nothing but my phone, ID, a credit card, and a folded-up grocery bag in my pocket for any merch I buy. It’s not glamorous, but neither is being that person arguing with a security guard while 500 people watch. So save yourself the walk of shame, pack light, and enjoy the show without a bag dragging you down.